Out of hours Coordinator – Gateshead

Job Type: Part Time
Location: Gateshead
Travel Requirements: Driver

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Durham Contact Details

01388 420145

customersupport@perfectcare.co.uk

10 – 12 High Street,
Spennymoor,
County Durham,
DL16 6DB

Gateshead Contact Details

0191 3897 777

customersupport@perfectcare.co.uk

Design Works, Annexe Building,
Unit 111, William Street,
Gateshead, NE10 0JP

Send Us an Email

Durham Contact Details

01388 420145

customersupport@perfectcare.co.uk

10 – 12 High Street,
Spennymoor,
County Durham,
DL16 6DB

Gateshead Contact Details

0191 3897 777

customersupport@perfectcare.co.uk

Design Works, Annexe Building,
Unit 111, William Street,
Gateshead NE10 0JP

Part Time

Out of hours Coordinator – Gateshead

Gateshead
, Gateshead
Driver
£12.50

Job Description

About Us
Perfect Care is one of the North East's leading home care providers with experience in providing home care services which are targeted towards supporting elderly and vulnerable adults to live as independent as possible.

About the Role
We provide domiciliary care between 7am and 11pm Monday to Sunday within Gateshead and County Durham.

Perfect Care is passionate about providing high quality service to all service users and carers at all times.
Working as part of a team based at our Crook head office and from your own home, you will be required to manage a multi-line switchboard dealing with queries from carers, service users and external bodies.

Please note that the role is not solely home based- it will involve some office based work also

Roles and Responsibilities

About you
Essential:

  • Strong I.T skills
  • Strong communication skills
  • Strong customer service skills
  • Experience managing a busy work load
  • Ability to work autonomously
  • Ability to analyse a situation and take decisive action in a timely manner
  • Must have access to vehicle.

Desirable

  • Call centre experience
  • Care sector experience
  • Ability to prioritise tasks
  • Ability to remain calm under pressure

Hours of work are between:

  • Monday to Friday 6am – 9am  and 5pm – 11pm
  • Saturday and Sunday – 6am – 2pm and 2pm – 11pm

Benefits

  • Pension scheme
  • Store discounts
  • Employee health and wellbeing service

If you become a Carer with us and refer a friend

You can earn up to £300*

*Terms and conditions apply