Meet The Team

At Perfect Care, people are at the heart of everything we do – from the care we deliver to the way we work together.

Who We Are

Our team is made up of passionate, experienced professionals across Durham and Gateshead, who are dedicated to delivering high-quality, person-centred care. Whether in front line roles or behind the scenes, each member of our team shares one common goal: to make a real difference in people’s lives every day.

We believe in collaboration, continuous improvement, and kindness. Our team members are encouraged to grow and thrive in a culture of respect, transparency, and shared purpose.

Over 12 Years Providing Quality Care

Employing 250+ Skilled Carers

Supporting 430+ Service Users

99% Client Satisfaction

Passionate About Making a Difference

Perfect Care brings together a diverse team of care professionals, regional managers, compliance experts, recruitment and training specialists, and operational leads — all committed to ensuring the highest standards of home care. With branches across Durham and Gateshead, we deliver care and support tailored to each individual’s needs, helping them remain independent in the place they feel most comfortable: their own home.

Backed By Clece Group

Clece Care Services is proud to be part of the Clece Group, one of Europe’s largest and most respected services providers. Founded in Spain in 1992, Clece employs over 80,000 people and is recognised for its commitment to innovation, social inclusion, and excellence in care delivery.

Meet Our Team

Paul Hood

Operations Manager
Durham & Gateshead

Kelly Urwin

Registered Manager
Durham

Sue Kirtley

Registered Manager
Gateshead

Meet Our Regional Team

Mike Thompson

Regional Director
Regional

Richard Parsons

Finance Director
Regional

Jenny Christie

Head of Compliance
Regional

Sophie Bullough

Head of HR & Recruitment
Regional

Teresa Dunn

Head of Billing
Regional

Danielle Rippon

Head of Marketing
Regional

Nicole Whent

Head of Safety
Regional

Carol Jackson

Head of Social Value
Regional

Rachel Sims

Head of Payroll
Regional